Take the Right Steps to Pay Off Your Loans Now

Ready to get your property tax loan paid off and over with? We are excited to help you do this the right way so you can finally be free.

Our simple guide makes it easy.

1) Primary account holder or Third Party, Please complete our Payoff Request Form and submit it to our Customer Service Department.

2) Once the form is completed, we will process your request. Please allow up to 7 business days for processing.

3) If your request goes through, you will receive a formal payoff statement to ensure you have enough funds to payoff your loan in full.

If you are a Mortgage service or holder of the lien on a property:

We do not fulfill third-party requests unless a client is more than 90 days delinquent. In accordance with Tax Code §32.06(f), we will notify third-party representatives once a property owner is more than 90 days delinquent. We will provide a payoff statement and accept payment on the account.

Complete our Mortgage service or holder of the lien on a property form to receive a copy.

Payoff Requests must be made in writing.

Email to:



or mail to:


6953 Alamo Downs Parkway
San Antonio, TX 78238


Customer Service/Payoff inquiries direct line 1-888-688-6931


NOTE: Each customer is allowed one free payoff. Additional requests are subject to a nominal fee.